How we work with you
Measured first, then configured around you
Nothing is rolled out on faith. We find out where drift is costing you, fix it for one team, and measure again.
- Measure (about two weeks)We read how your agents actually behave in your teams' sessions, and report where work drifts from what people meant and what it costs.
- Configure for one teamYour risk map (which parts of your product handle money, sign-in or customer messages), your knowledge sources, and how strict each check should be.
- Roll outTeam by team, with a strength setting per team, so no one is slowed down where it is not needed.
- Measure againBefore and after, in the numbers you chose at the start: rework, errors reaching customers, time to done.
- Grow itShared memory across teams, company goals that every agent works within, and a view for leaders of where drift happens and whether it is improving.
Timings depend on your size and how your teams work; the measurement step is where we set them together.